FREQUENTLY ASKED QUESTIONS

Can I pay by card when purchasing this product?
Yes. We accept Visa, Visa Electron, Mastercard, AMEX, Maestro, Diner's Club, Discover

Can I pay with Paypal?
Yes.

Paypal option didn't show up while I'm trying to pay. What can I do?

Just click on the upper right corner on Paypal logo and login into your existing Paypal account.

Is this payment method secure?
Yes, it’s 100% secure. The full payment method is provided by Gumroad, a San Francisco-based digital store provider.

How to use a discount code?

You have to enter the coupon code manually into the 'discount code' field to claim the discount BEFORE the payment. After successful payment unfortunately we are not able to apply any discount or refund on a purchased product.

How to unzip SYNTHS files on Mac?

After successful download you may have noticed that SYNTHS comes in a zip files. You can easily extract these zipped files using an unzip program such as the free The Unarchiver for Mac.

How to unzip SYNTHS files on Windows?

After successful download you may have noticed that SYNTHS comes in a zip files. You can easily extract these zipped files using an unzip program such as the free Total Commander or alternatively you can use free 7-Zip Utility.

How to install SYNTHS? 

1. Make sure that you downloaded the whole zip files before moving forward. You can check the exact zip file sizes later in this faq. 
2. Unzip
3. Kontakt patches are located under 'Instruments' folder - to open them, just click on their names.

It is highly recommended not to rename / move or copy any of the files inside the downloaded and unzipped folders otherwise the nki files will lose their original connections with the samples and other files (such as gui elements). If you see the “missing samples dialog” box when opening a file, you should check out the corresponded part later in this faq.

Which version of Kontakt do I need in order to use this product?

You will need a full version of Native Instruments Kontakt. Kontakt Player will run only SYNTHS DX in demo mode. Please be aware that there might be differences between SYNTHS products:
SYNTHS DX requires 5.8.1 or higher
SYNTHS ABYSS requires 5.7.3 or higher

 

What is the .ncw compressed format?
This is Native Instrument’s new lossless compressed sample format – we have managed to reduce the sample data pool by around 55% and this also shows a benefit in streaming for you, along with reduced hard disk space required.

It seems that the archive is damaged because decompressing any programs results an error message. What can I do?
It seems your download failed at some point. Please re-download the files again and be sure that the final zip file sizes are the following:
SYNTHS DX: 2.32 GB (2 301 276 620 bytes)
SYNTHS ABYSS: 4.33 GB (4 312 909 338 bytes)

When opening instruments with Kontakt, some of the samples are still missing. How to Resolve Issues with Missing Samples?

It’s highly recommended not to rename / move or copy any of the files inside the downloaded and unzipped folders otherwise the nki files will lose their original connections with the samples and other files (such as gui elements). This function can help if you get a Samples Missing dialog when trying to load an Instrument from a particular SYNTHS Library. This means that the Kontakt Instrument is unable find its samples. Performing a Batch re-save will correct the file paths of the samples for all Kontakt Instruments within a Library. 

To resolve this issue, follow these steps:

1. Select Batch re-save from the File drop-down menu within Kontakt's Main Control Panel.
2. A warning dialog appears. Click Yes to proceed.
3. Locate the Library folder in the OS X Finder or Windows Explorer. Once selected, click Choose to proceed.
4. At this point, Kontakt will check the Library. If samples are missing, a Samples Missing dialog will appear. In this dialog, click Browse for folder.
In the Locate Folder window which now appears, select your Library's Samples folder. Once selected, click Choose to proceed.
5. Kontakt will now batch re-save the Library and relink all the Library's Instruments to their respective sample content. Your Kontakt Library's Instruments will now load correctly.

 

If you still have problem with unzipping or opening the files, please contact me, I’m always happy to help you!

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IMPORTANT NOTICE: In order to run any of our products (DX & Abyss) you will need a FULL VERSION OF KONTAKT 5.8 or higher, otherwise Kontakt will switch into DEMO MODE.

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