FREQUENTLY ASKED QUESTIONS

Can I pay by card when purchasing this product?
Yes. We accept Visa, Visa Electron, Mastercard, AMEX, Maestro, Diner's Club, Discover

Can I pay with Paypal?
Yes.

Paypal option didn't show up while I'm trying to pay. What can I do?

Just click on the upper right corner on Paypal logo and login into your existing Paypal account.

Is this payment method is secure?
Yes, it’s 100% secure. The full payment method is provided by Gumroad, a San Francisco-based digital store provider.

How to use a discount code?

You have to enter the coupon code manually into the 'discount code' field to claim the discount BEFORE the payment. After successful payment unfortunately we are not able to apply any discount or refund on a purchased product.

How to unzip split-zipped SYNTHS DX files?
After successful download you may have noticed that SYNTHS DX comes in multiple split zip files. Due to the large size of some of the product, we decided to split the files up to make the download process much more reliable and secure.
+ Download all of the split files associated with SYNTHS DX before attempting to unzip your file
+ Download each file one-at-a-time. Downloading multiple files at once could result in errors 
+ Unzip the first split zip and the rest will unzip into a single folder. This is the file that ends in .001 or simply .zip.

 

You can easily extract split-zipped files using the free The Unarchiver for Mac or the free 7-Zip Utility for Windows.

 

How to install SYNTHS DX? 
1. Download the 3 files & unzip them first
2. Start to unzip only 'Karanyi - SYNTHS-DX.zip.001' - it will self extract the whole pack in a selected folder.
3. Kontakt patches are located under 'Instruments' folder - to open them, just click on their names.

Which version of Kontakt do I need in order to use this product?
You will need a full version of Native Instruments Kontakt (5.8.1 or higher). Kontakt Player will run only SYNTHS DX in demo mode.

 

What is the .ncw compressed format?
This is Native Instrument’s new lossless compressed sample format – we have managed to reduce the sample data pool by around 55% and this also shows a benefit in streaming for you, along with reduced hard disk space required.

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